GEMserissm provides IT
DACtracsm Is IT
Technology as a Service (TaaS)
Benefits & Features
- DACtracsm Essentials Monitoring /Management
24 X 7 X 365 Servers, Workstations/Printers/Network Equipment
- Customer Care Center/Help Desk
Unlimited Remote Access, Control, Resolution during Normal Business Hours
- On-Site Support (Combined total of 8 hours per month / scheduled and responsive)
Normal Business Hours
- SLA (customized at the time of set-up)
Response based on severity of issue and type of equipment
- Data Back-up
Local/Remote
- End Point Security
Virus/Malware Protection (Management / Monitoring)
- Asset Management
Hardware/Software Inventory/License Compliance
- Vendor Management
Technology/Telephony/Security
- Reporting
Quarterly IT Health Review
Upgrades & Ala Carte' for PROservicesm GEMservissm
- DACtracsm Professional Monitoring / Management
- Extended Hours (outside of normal business hours can be purchased in blocks for preferred pricing)
- E-mail Services, Filtering, Archiving, Exchange Monitoring / Management
- Strategic planning / Business Continuity / Disaster Recovery
- Vulnerability Scanning / Testing
- Install / Moves / Adds / Changes
- Hardware / Software Refresh Plan
- 1 and 3 year Managed Service Agreements
- TECHservissm, allows you to benefit from DAC’s ongoing support. DAC will install DACtracsm, our network-monitoring tool that offers availability and performance management solutions, as well as, priority access to supplemental support services from our team of highly specialized technicians.
Through network monitoring, we will be able to have constant information about the performance of servers, software, desktops, and printers. TECHservissm will provide Help Desk resources, whereby DAC can proactively address issues and make recommendations of improvements or enhancements necessary prior to issues occurring. TECHservissm plan allows us to share valuable information about your infrastructure and join forces to resolve the issue and reduce downtime by dramatically shortening the time from failure to resolution.
As part of our GEMservissm and PROservissm plans, DAC also creates, a network environment document, a long-term technology plan, monthly reports against the health of the network and progress against the plan. DAC also suggests full implementation of long and short-term technology programs. We encourage development of an enhanced internal back up program, as well as, a remote on-line off-site data backup solution to provide protection against data loss, server crash, and office / building catastrophes.
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