:: Service Plans Services :: DACtrac Benefits Provides a cost-effective, proactive method for managing critical networks Bridges the gap between 24x7 users and your 8 a.m.-6 p.m. IT staff Isolates slow service issues before users are affected Generates printed reports that are specific to IT performance, availability and security Maximizes uptime of systems hosting critical applications Improves your ability to focus staff efforts on important strategic initiatives DACtracSM While other companies play the role of IT provider, we are your IT partner. Our customers need to focus on generating revenue and running their business. The network is a critical enabler to business success and requires proper attention to ensure it is working in optimal capacity. Let DAC worry about your network, so you can grow your business. Regardless of what service level you choose, we will work closely with you to understand your business. We identify complex technology issues and offer IT solutions that will help your company grow. We have three levels of service. Find out more by selecting GEMservis, STARservis, or TECHservis from the menu to the left. DACtracSM Feature Web-based dashboard The DACtrac Web-based console includes multiple views for each stakeholder. My View DACtrac’s My View provides budget holders with network status and insight at a glance to show improvements and value. Notifications This flexible and easy-to-use, rules based notification system will automatically send alerts via email, pager or short message service (SMS) if critical events occur, allowing you to react quickly to problems. Reporting Generate availability, performance, capacity and trend reports to support service level objectives. Run reports at any time or schedule them for automated delivery. Real-time monitoring The distributed data collection system collects and monitors the critical health metrics of your network. Proactive notifications DACtrac notifies your technicians via email, pager or SMS when before critical events occur, allowing you to react quickly to any alert. Executive Summary Reporting The reporting system provides availability, capacity and trend reports, along with a monthly executive summary report to support service level objectives. Information Security The DACtrac Managed Security Service can be added to provide monitoring of security infrastructure to protect against threats.
		Data Applications Corporation 4408 Sunbelt Drive, Addison, TX 75001 (972) 250-0973 • (800) 580-1800